About our Support policy
This WPDKI Support Policy describes what support you can expect from us in regards to WPDKI Service. If you have any queries or do not agree with this Support Policy, please Contact Us before using the Service.
What our support includes:
- Support service only for the Pro plugin. For free plugin use the WordPress forum instead.
- We cover the installation, configuration, and maintenance of the product. Before submitting a query, please check the plugin knowledge base. Your problem must be handled there.
- Fixing compatibility issues with other themes and page builders.
- Fixing compatibility with WordPress.
- Finding appropriate workarounds for translating site elements.
- Please submit a query if you find a fatal error in the code and are using the most recent versions of all code on your website.
- Do not insert additional code in plugin code when you are submitting a support query. We are responsible for our product only in actual condition.
- Support service includes answering the question in case of integration with third-party assets.
Prohibited Websites:
Adult Entertainment:
- Incl. Adult bookstores, video stores, retailers of lingerie and sex aids/’toys’
- Adult websites and content
- Audio (phone sex, adult phone conversations)
- Fetish products, Massage parlors (sexually oriented)
- Gentleman’s clubs, topless bars, and strip club’s membership subscriptions
- Any products on the internet containing graphic or nude content
- Any illegal activity (e.g., pre-adult content, child pornography, bestiality etc)
- Video (web-based sexually oriented video)
Bug Fixes
We promise to fix any product bugs as soon as possible after they are brought to our attention. We can fix bugs in 48 to 72 hours during our regular support hours. For smaller issue fixes, we’ll strive to give a solution via our support dashboard before updating the core plugin package.
Support Hours
Our current service hours are Monday to Friday, 9:00 a.m. to 17:00 p.m. (UTC +5). We can usually respond to support queries within 12–24 hours this time, and we promise to respond to any queries received outside of these hours within 48 hours.
Support Priority
Support priority based on your activated plan. Supporting WPDKI clients with active pro subscriptions takes precedence over supporting WPDKI free product users.
Modifications in Support Policies
Our Support Policy can be modified at any time without prior notice. Please keep checking this page.
These support policies were last modified on 06/05/2022.